Telstra CEO ‘deeply sorry’ for outage and admits risk of time-keeping failure was known

<p>Vicki Brady grilled at first public appearance since returning from overseas as SA police say call to triple zero failed before death</p><ul><li><p><a href="https://www.theguardian.com/australia-news/live/2026/jul/10/australia-news-live-pauline-hanson-one-nation-modi-anthony-albanese-royal-commission-antisemitism-ntwnfb">Follow our Australia news live blog for latest updates</a></p></li><li><p>Get our <a href="https://www.theguardian.com/email-newsletters?CMP=cvau_sfl">breaking news email</a>, <a href="https://app.adjust.com/w4u7jx3">free app</a> or <a href="https://www.theguardian.com/australia-news/series/full-story?CMP=cvau_sfl">daily news podcast</a></p></li></ul><p>Telstra has admitted it knew of the dangers of a failure of its time systems and is now investigating why backup measures failed to stop this weeks outage, as its chief executive says she’s “deeply sorry” about its impacts.</p><p>It came as South Australian police said an investigation was under way into whether a death during the outage can be linked to problems in calling triple zero, despite Telstra claiming it has no record of any failed call from family members.</p> <a href="https://www.theguardian.com/business/2026/jul/10/telstra-ceo-deeply-sorry-for-outage-and-admits-risk-of-time-keeping-failure-was-known-ntwnfb">Continue reading...</a>